Frequently Asked Questions
How does At Home Services Network work?
How much does At Home Services Network cost?
What area does At Home Services Network cover?
How quickly will you follow up with me?
How do you screen the contractors in the At Home Services Network?
How do you locate competent, experienced contractors?
How many referrals will I receive?
How do you match the right contractor to my project?
What kind of follow-up do you do?
Is it possible that I will not be contacted by any of your contractors?
Do you guarantee the work of network contractors?

How does At Home Services Network work?

At Home Services Network matches our network of pre-screened, licensed contractors to homeowners in need of home improvement and home maintenance services.

After you complete the service request form, we will forward your information to up to 3 qualified contractors. Within 2 business days after you complete the service request form, we will e-mail you the contractors’ contact information. The contractor(s) will then contact you. You are free to contact them as well.

How much does At Home Services Network cost?

This service is absolutely free to homeowners. Our network of pre-screened, licensed contractors pays us a nominal fee for qualified leads.

What area does At Home Services Network cover?

We currently cover the San Francisco Bay Area, including San Mateo, Santa Clara, Alameda, and Contra Costa Counties.

How quickly will you follow up with me?

You and the contractor will receive an e-mail message from At Home Services Network immediately after you submit your request to be matched. At Home Services Network will follow up with you within four business days after you submit your request, to ensure that you have heard from at least one of the contractors we matched you with.

How do you screen the contractors in the At Home Services Network?

Our company has strong ties to the Bay Area contractor community and has worked with many members of our network for more than 30 years. We know their work through personal experience and reputation. In addition, when a contractor contacts us, the At Home Services Network staff contacts the California Contractors License Board to determine that the contractor’s license is current, that they are bonded and insured.

How do you locate competent, experienced contractors?

At Home Services Network contractors are referred to us by satisfied customers and fellow contractors. Many contractors also apply to join our network directly. We do not accept a contractor until we have carefully checked his/her statements against information on file at the California State License Board and have spoken to customers and contractor peers. We do not accept contractors with known performance problems.

How many referrals will I receive?
At Home Services Network matches you with up to three (3) qualified contractors for your specific project.

How do you match the right contractor to my project?
We screen basic qualifications, including license, bonding, and insurance information. After a contractor passes this minimum screening, we conduct a personal interview. If a contractor has been referred by a customer or peer, we interview these referral sources as well. In addition, we make every attempt to match you with a contractor who is located no further than 25 miles from your home.

What kind of follow up do you do?
After you inform us that you have chosen an At Home Services Network contractor, we follow up within 10 business days. Your At Home Services Network Representative will call you to find out how the project is progressing and will contact you on a weekly basis until the project is done. At that time, we will ask you for your rating and comments so that we can continue to ensure that our matches meet homeowner expectations.

Is it possible that I will not be contacted by any of your contractors?

Please call At Home Services Network at 408-280-1234 or email us if you have not heard from a contractor within two business days after submitting your service request form .

Do you guarantee the work of network contractors?

Although we are confident of the skills of At Home Services Network referred Contractors, we do not guarantee the quality of their work, nor do we assume liability for our referrals or for any work that contractors do in your home. In addition, we are not liable for property damage or claims made by contractors. For more information, please read our terms and conditions .

Homeowners who are working with a contractor in our network should communicate any concerns to your At Home Services Network representative during regular follow up sessions, or whenever necessary. Should we not be able to resolve the concern, we will remove the contractor from our network.

For more information about how the At Home Services Network can help you, please call 408-280-1234 or email us at info@servnetinc.com.

Putting the Network to Work for You™